Contact Us

Welcome to Petlunao

Thank you for visiting Petlunao!

At Petlunao, we value every customer and are committed to providing a convenient, reliable, and enjoyable shopping experience.

Whether you have questions about our products, need assistance with an order, or would like to share your feedback, we are happy to help.

1. Get in Touch

If you need assistance, please contact our customer support team using the information below:

Store Name: Petlunao
Company Name: Guangzhou Yuyu Trading Firm (Sole Proprietorship)
Email: luoshengxion@petlunao.com
Phone: +86 176 2651 3785
Business Address: Room J201, 2nd Floor, Building 1, No. 118 Yongan Avenue, Huangpu District, Guangzhou, Guangdong Province, China

2. How Can We Help You?

Our customer support team can assist with:

Product information and availability
Order confirmations and order status
Shipping and delivery inquiries
Order tracking assistance
Returns, refunds, and exchanges
Payment and checkout questions
Damaged, defective, or incorrect products
General questions and customer feedback

3. Order Assistance

If you have questions about an existing order, please contact us by email.

To help us assist you efficiently, please include:

Your full name
Your order number
The email address used at checkout
A brief description of your inquiry

We will review your request and provide appropriate assistance.

4. Shipping and Delivery Support

We understand that receiving your order safely and on time is important.

If you have questions about shipping methods, estimated delivery times, tracking updates, or delayed packages, please contact us.

Delivery times may vary depending on your location, shipping method, and logistics conditions.

For more information, please review our Shipping Information page.

5. Returns and Refunds

Customer satisfaction is important to us.

We accept eligible return requests within 30 days of receiving your order, subject to our Return Policy.

If you need to request a return, refund, or exchange, please contact us at luoshengxion@petlunao.com.

Please include your order number, the reason for your request, and relevant photographs if the product is damaged, defective, or incorrect.

For complete details, please review our Return Policy.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

To help us review your request, please provide:

Your order number
A description of the issue
Clear photographs of the product, where possible
Photographs of the packaging, if relevant

Our team will review the issue and work with you to determine an appropriate solution in accordance with our Return Policy and applicable consumer protection laws.

7. Product Inquiries

If you need additional product information before making a purchase, please feel free to contact us.

We can assist with questions about:

Product features and specifications
Available colors, sizes, and styles
Product availability
Product usage and care instructions
General purchasing inquiries

8. Customer Feedback

We appreciate your feedback and suggestions.

Your comments help us identify opportunities to improve our products, services, and overall shopping experience.

If you have suggestions, comments, or concerns, please contact us at luoshengxion@petlunao.com.

9. Contact Information

For any questions or assistance, please use the following contact details:

Thank you for choosing Petlunao. We appreciate your trust and look forward to assisting you!