Terms of Service

Last Updated: October 16, 2026

Overview

Welcome to Petlunao!

This website is operated by Guangzhou Yuyu Trading Firm (Sole Proprietorship). Throughout this website, the terms "we," "us," and "our" refer to Petlunao and its operating business.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our services.

Nothing in these Terms of Service excludes or limits any mandatory consumer rights provided by applicable law.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under applicable laws.

You agree to use our website only for lawful purposes and provide accurate information when placing orders.

You must not:

  • Use our website for fraudulent or illegal activities.
  • Provide false or misleading information.
  • Attempt unauthorized access to our systems.
  • Transmit viruses, malware, or harmful software.
  • Interfere with website security or functionality.
  • Violate intellectual property rights or applicable laws.

2. General Conditions

We aim to provide a convenient, reliable, and enjoyable online shopping experience.

We reserve the right to update website features, modify product listings, or discontinue products when necessary, subject to applicable laws and existing customer rights.

We may refuse or cancel transactions for legitimate reasons, including suspected fraud, payment verification failures, or product unavailability.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, availability, and prices are accurate.

Product colors and appearances may vary slightly due to screen settings, lighting conditions, or manufacturing differences.

If you receive an item that is materially different from its description, please contact our customer support team for assistance.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or during checkout.

Applicable taxes, shipping charges, and other required fees will be displayed before completing a purchase, as required by law.

We reserve the right to modify prices for future purchases. Price changes will not normally affect accepted orders.

Payments must be completed using the payment methods available at checkout.

Orders may be subject to payment verification and fraud prevention checks.

5. Orders and Cancellations

After placing an order, you may receive an email acknowledging receipt of your purchase.

We may decline or cancel orders for legitimate reasons, including:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraudulent transactions
  • Material pricing or product information errors
  • Shipping or legal restrictions

If an order is canceled after payment has been received, an appropriate refund will be provided in accordance with applicable law.

Please contact us as soon as possible if you wish to cancel or modify an order.

Once an order has shipped, cancellation or modification may no longer be possible, subject to applicable consumer rights.

6. Shipping and Delivery

We aim to process and deliver orders efficiently.

Shipping methods, estimated delivery times, and applicable shipping costs will be displayed during checkout or described in our Shipping Policy.

Delivery times may vary depending on destination, shipping carrier, customs procedures, weather conditions, and other logistical circumstances.

Customers are responsible for providing accurate and complete delivery information.

If delivery cannot be completed within the promised timeframe, we will provide any remedies required by applicable law.

7. Returns, Refunds, and Exchanges

Customer satisfaction is important to us.

Returns, refunds, and exchanges are handled in accordance with our published Return Policy and applicable consumer protection laws.

Eligibility may depend on product condition, product category, reason for return, and applicable legal requirements.

If you receive a damaged, defective, or incorrect product, please contact us with your order number and relevant photographs, where available.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Nothing in this section limits mandatory consumer rights.

8. Customer Information

You agree to provide complete and accurate billing, shipping, payment, and contact information.

You are responsible for reviewing your order details before completing a purchase.

If you identify an error, please contact us promptly so that we can attempt to assist before shipment.

9. Intellectual Property

All original website content owned by Petlunao, including text, graphics, logos, product descriptions, photographs, and design elements, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where legally permitted.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may use third-party providers for payment processing, shipping, hosting, analytics, and customer support.

These providers may operate under their own terms and privacy policies.

We encourage customers to review relevant third-party policies.

We are not responsible for independent third-party websites or services outside our control, except where applicable law provides otherwise.

11. Customer Feedback

We welcome customer reviews, comments, and suggestions.

By submitting feedback, you confirm that your content does not violate applicable laws or the rights of others.

We may use feedback to improve our products and services, subject to applicable laws and our Privacy Policy.

We reserve the right to remove unlawful, abusive, misleading, or infringing content.

12. Prohibited Uses

You must not use our website for:

  • Unlawful or fraudulent purposes
  • Unauthorized commercial exploitation
  • Intellectual property infringement
  • Harassment, threats, or discrimination
  • Distribution of malicious software
  • Unauthorized collection of personal information
  • Interference with website security
  • Any activity prohibited by applicable law

We may restrict website access where reasonably necessary to prevent violations.

13. Privacy

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website may be used for order fulfillment, shipping, customer support, fraud prevention, and other purposes described in our Privacy Policy.

Please review our Privacy Policy for additional information about our data practices.

14. Disclaimer of Warranties

We make reasonable efforts to maintain accurate information and reliable website services.

However, website availability may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access.

Nothing in these terms excludes mandatory product warranties, statutory guarantees, or consumer rights.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Petlunao and its operating business shall not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, personal injury, defective products, or other matters where limitations are prohibited by law.

16. International Orders

International purchases may be subject to customs duties, import taxes, or other charges depending on the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable import-related charges.

Mandatory consumer protection laws in the customer's country or region will continue to apply where relevant.

17. Force Majeure

To the extent permitted by law, we shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, government restrictions, and extraordinary events.

When these circumstances affect orders, we will make reasonable efforts to communicate with customers and provide applicable remedies.

18. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website services, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will generally apply prospectively and will not remove rights already acquired under accepted orders.

19. Governing Law and Disputes

These Terms of Service are governed by the laws of the People's Republic of China, subject to any mandatory consumer protection laws applicable in the customer's country or region.

If a dispute arises, we encourage customers to contact our support team first so that we can attempt to resolve the matter fairly.

Nothing in these terms prevents customers from exercising mandatory legal rights or pursuing remedies before competent courts or authorities.

20. Severability

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Petlunao
Company Name: Guangzhou Yuyu Trading Firm (Sole Proprietorship)
Email: luoshengxion@petlunao.com
Phone: +86 176 2651 3785
Business Address: Room J201, 2nd Floor, Building 1, No. 118 Yongan Avenue, Huangpu District, Guangzhou, Guangdong Province, China

Thank you for choosing Petlunao. We appreciate your trust and look forward to providing you with a positive shopping experience.